Patient Rights & Feedback

Patient Complaint Form

Your experience matters to us. We take every concern seriously and are committed to resolving issues fairly and promptly.

Acknowledged within 2 business days
Handled confidentially
Reviewed by Practice Manager
No retaliation — ever

Your Information

Please enter your first name.
Please enter your last name.
Please enter a phone number.

Complaint Details

Please enter the date of your visit.
Please select a category.
Please describe your complaint (minimum 20 characters).
Please select a contact preference.

Your submission is encrypted and sent directly to our practice manager.

Complaint Received

Thank you for bringing this to our attention. Your reference number is:

Please keep this number for your records.

What happens next:
A copy of your complaint has been emailed to our practice manager at admin@grovecourtdental.com. We will acknowledge your complaint within 2 business days and aim to provide a full response within 10 business days. If your matter is urgent, please email us at admin@grovecourtdental.com.
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Urgent or Safety Concern?

If your complaint involves an immediate safety issue or dental emergency, please email us directly rather than using this form.

What can I complain about?

  • Quality of clinical treatment
  • Staff conduct or communication
  • Waiting times or scheduling
  • Billing errors or unexpected charges
  • Cleanliness of the facility
  • Privacy or confidentiality concerns
  • Any other aspect of your experience

Our Process

1
You submit this form

A reference number is generated and an email goes to our manager.

2
Acknowledgement

We contact you within 2 business days to confirm we received your complaint.

3
Investigation

The Practice Manager reviews all relevant records and speaks with staff.

4
Resolution

We provide a full written response within 10 business days.

Prefer to speak to someone?

You can also raise a complaint by:

  • In person at reception