Patient Complaints | Grove Court Dental Care

Your Information

First Name *

Please enter your first name.

Last Name *

Please enter your last name.

Phone Number *

Please enter a phone number.

Email Address (optional)

Date of Birth (optional — helps us locate your record)

Complaint Details

Date of Visit *

Please enter the date of your visit.

Category *

Please select a category.

Description of Complaint *

Please describe your complaint (minimum 20 characters).

What outcome are you seeking? (optional)

Preferred contact method for our response *

Please select a contact preference.

🛡

Privacy & Information Notice
This form is for general communication and appointment requests only. Please do not include detailed medical, clinical, or confidential health information. For urgent concerns, call us directly at (876) 835-9924.

Your submission is encrypted and sent directly to our practice manager.

Complaint Received

Thank you for bringing this to our attention. Your reference number is:

Please keep this number for your records.

What happens next:
A copy of your complaint has been sent to our Practice Manager. We will acknowledge your complaint within 2 business days and aim to provide a full response within 10 business days. If your matter is urgent, please call us or visit reception.

Return to Main Site

Urgent or Safety Concern?

If your complaint involves an immediate safety issue or dental emergency, please email us directly rather than using this form.

What can I complain about?

Quality of clinical treatment
Staff conduct or communication
Waiting times or scheduling
Billing errors or unexpected charges
Cleanliness of the facility
Privacy or confidentiality concerns
Any other aspect of your experience

Our Process

You submit this form

A reference number is generated and an email goes to our manager.

Acknowledgement

We contact you within 2 business days to confirm we received your complaint.

Investigation

The Practice Manager reviews all relevant records and speaks with staff.

Resolution

We provide a full written response within 10 business days.

Prefer to speak to someone?

You can also raise a complaint by:

Email: Email Practice Manager
In person at reception

Patient Complaint Form